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Shipping

 

How much does Subscription shipping cost?

For our Australian customers, regular shipping without tracking is included in your $25 Knobby order. For our international customers, shipping prices are displayed at the checkout.

 

Can I add tracking to my Subscription deliveries?

Absolutely, just shoot our Support Ninjas an email and we'll add this in for your next order!

 

When will you ship my Knobby Subscription order?

Our Packing Ninjas can normally get your subscription order shipped out a few working days after your payment is successful! Please be patient if it’s an extra busy period!

 

How long will my Knobbys take to arrive?

Undie Club:

  • Australia Regular Shipping: 2 to 15 working days (no tracking details)
  • International Regular Shipping: 10 to 30 working days (no tracking details)
  • Australia Parcel Post Shipping: 2 to 15 working days (with tracking details)

Shop: 

  • Australia Parcel Post Shipping: 2 to 15 working days 
  • Australia Express Post Shipping: 1-2 working days to addresses within the Express Post Network
  • International Standard Post Shipping: 6-15 working days to addresses within the Express Post Network
  • International Express Post Shipping: 3-12 working days to addresses within the Express Post Network

You can check current delivery times with Australia Post here

 

Where does Knobby ship to?

  • Australia
  • New Zealand
  • United Kingdom
  • Canada
  • United States of America

 

What about International Fees & Taxes?

Your order will be charged in Australian (AUD) dollars. Because customs policies vary from country to country, international orders may be subject to local customs charges. Any customs, import duties, local taxes and associated fees are the responsibility of the recipient.

For further information, we recommend contacting your local customs office.

 

What if I move house and have a Subscription?

Easy! Every Subscription has an associated Billing Portal where you can update your delivery address, payment information and contact details. If you don't have a link for your account, just email our Support Ninjas and they'll send it through to you!

If you forget to let us know the new address before you move, and a pair of Knobbys is sent to the old address, check out our Runaway Knobbys article and get in touch with our Support Ninjas.

Runaway Knobbys?

We send all our Knobby deliveries through Australia Post! You can check for the estimated delivery time to your area and keep updated on any delays or tracking notifications through their website.

 

Returned Parcel to Knobby HQ

Don’t stress! If your Knobbys are returned to Knobby HQ for whatever reason, once we receive your parcel we’ll shoot you an email to confirm your new address and then send your runaway pair back out to you!

 

Changed Delivery Address

Moving house soon? Make sure to update your delivery address in your Billing Portal, or send our Customer Support Ninjas an email with the new address ASAP so your delivery doesn’t end up at the wrong place!  If your Knobby does arrive at the wrong address but is returned to sender (that’s us!), we will  happily forward your Knobbys out to their new home! Unfortunately if they aren’t returned to us and we didn’t receive your new address, you’ve kindly donated this pair of Knobbys to a stranger.

 

Lost In Transit

In the super rare case that Australia Post loses your Knobbys, send the Support Ninjas an email and we’ll see if we can track this down for you! You can also add Priority Shipping with Tracking to your Knobby Subscription Orders, which provides you with tracking details, faster delivery and full cover for loss and damage.

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