Skip to main content

${cart_popup.message}

Who are you supporting? Shop our latest collection

General Questions

I'm the nervous type. Can I try a pair first?

Of course! You can purchase single pairs of previous designs (or special editions) in our online store for $29. Or, you can simply join the club for only $25 and cancel after your first pair if it’s not for you. We also have a Love them Guarantee which means we will refund your first pair if you don't love them.

Can I choose the design?

Nope! The Undie Club is built on the experience of a surprise. Not knowing what the design is you’re going to receive is half the fun. If you’re not a fan of surprises, you may prefer to take a look for the designs you like in our online store.

What’s the material?

Our underwear is created from BottleBlend™, our very own recycled & sustainable material. Our Men’s range is lined with HyperChill, a moisture wicking fabric and Sanitized® for bacteria and odour control. Our Women’s bottoms are also lined with organic bamboo.

Where are they packaged and dispatched?

Each Knobby is hand prepared, packaged and dispatched from our beautiful new HQ on the Sunshine Coast in Queensland, Australia.

Do you sell them in stores?

Knobbys are exclusively sold right here on our website. It allows us to control and remain accountable that you receive a brilliant experience every single order.

I don't live in Australia, can I still join the club?

Absolutely! We ship to New Zealand, USA, Canada, UK, Hong Kong, Switzerland, Turkey, Iceland, Monaco, Norway. For more info, see our shipping page here: knobby.com.au/pages/delivery

How does Knobby Undie Club work?

All Knobbys are only $25/month and shipped free Australia wide. Simply select your size and if you want to receive a new pair every month or second month. Soon after, your first KNOBBY will arrive at your doorstep, beautifully packaged with your snazzy welcome pack! Your subscription will renew each month on the same date that you first subscribed and you can cancel anytime!

Is there a fee to join Knobby?

No bloody way. We don’t have a fee, no fine print, you just pay for your underwear each month. We know you like things pretty simple, that’s why we’ve made it the most upfront transparent system with no hidden fees.

Can I get them sent every second or third month?

Sure can! When you first join the club, you’ll be given the option to choose either monthly or every second month. You can even customise your plan to be every third or fourth month too by shooting an email to our support ninjas.

Member Questions

How do I update my Subscription?

We’ve got a super cool Members Portal in the works, but until then you can update your Subscription here: knobby.com.au/pages/modify-subscription

How do I make changes to a Gift Subscription?

You can update your Gift Subscription here: knobby.com.au/pages/update-gift-subscription

Can I add Kids Knobbys to my Subscription deliveries?

Absolutely - Knobby is fun for the whole family! Head here to add them for your next order. You’ll need to have an existing Subscription with at least 1 pair of Adult Knobbys to add Kids Knobbys.

How can I cancel my Subscription?

Easy peasy, just head here: knobby.com.au/pages/modify-subscription

How can I reactivate my Subscription?

Even easier! Head over here: knobby.com.au/pages/reactivate

How can I raise a billing query for my Subscription?

Make sure to include as much information as possible and fill out our form here: knobby.com.au/pages/subscription-billing-queries

Can I track my Knobbys? What if they get lost in the mail?

For sure! Select Priority Shipping with Tracking when you join the Undie Club and you’ll receive a tracking number each order. All orders from the Knobby Shop include tracking. If you think your order has gone missing, with or without tracking, you can raise a query here: knobby.com.au/pages/track-down-my-knobbys

What if I order the wrong Knobbys, or if I get sent the wrong Knobbys?

Mistakes happen! Let our Support Ninjas know what happened using this form knobby.com.au/pages/got-the-wrong-knobbys and they’ll get back to you with a solution!

Can you replace faulty or damaged Knobbys?

Knobby takes pride in the quality of our products and our packages. If you’ve received something not quite right, let us know right away here: knobby.com.au/pages/faulty-or-damaged-knobbys

What’s your Returns Policy?

Pretty damn good if you ask us! Check it out for yourself here: knobby.com.au/pages/returns

Need to chat to Knobby about something personal?

Here’s your chance to chat with the Head Honchos at Knobby! Hit us with your Feedback, Stories, Events or Charity Causes, or even just your Wildest Idea… Nothing is off limits!

Shipping Questions

How much does Subscription shipping cost?

For our Australian customers, regular shipping without tracking is included in your $25 Knobby order. For our international customers, shipping prices are displayed at the checkout.

How much does Shop shipping cost?

For our Australian customers, regular shipping with tracking is $9.50 for orders under $100 and free for all orders over $100. For our international customers, shipping prices are displayed at the checkout.

Can I add tracking to my Subscription deliveries?

Absolutely, just shoot our Support Ninjas an email and we'll add this in for your next order!

How long will my Knobbys take to arrive?

Our Packing Ninjas can normally get your subscription order shipped out a few working days after your payment is successful! Please be patient if it’s an extra busy period!

When will you ship my Knobby Subscription order?

Undie Club:

  • Australia Regular Shipping: 2 to 15 working days (no tracking details)
  • International Regular Shipping: 10 to 30 working days (no tracking details)
  • Australia Parcel Post Shipping: 2 to 15 working days (with tracking details)

Shop: 

  • Australia Parcel Post Shipping: 2 to 15 working days 
  • Australia Express Post Shipping: 1-2 working days to addresses within the Express Post Network
  • International Standard Post Shipping: 6-15 working days to addresses within the Express Post Network
  • International Express Post Shipping: 3-12 working days to addresses within the Express Post Network

You can check current delivery times with Australia Post here

Where does Knobby ship to?
  • Australia
  • New Zealand
  • United Kingdom
  • Canada
  • United States of America
What about International Fees & Taxes?

Your order will be charged in Australian (AUD) dollars. Because customs policies vary from country to country, international orders may be subject to local customs charges. Any customs, import duties, local taxes and associated fees are the responsibility of the recipient.

For further information, we recommend contacting your local customs office.

What if I move house and have a Subscription?

Easy! Every Subscription has an associated Billing Portal where you can update your delivery address, payment information and contact details. If you don't have a link for your account, just email our Support Ninjas and they'll send it through to you!

If you forget to let us know the new address before you move, and a pair of Knobbys is sent to the old address, get in touch with our Support Ninjas.