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Common Questions
Since the new Undie Club launched, every membership runs on the same schedule (one pair a month, billed on the 7th), so every member gets each design together. If your old plan ran on a different cycle, that's why the timing looks different now.
All Undie Club memberships are billed on the 7th of each month, a single payment for your monthly pair, charged automatically to your saved payment method, with your delivery following shortly after. You can update your payment details anytime in your member portal.
We've simplified the Undie Club to focus on the styles members choose most. If your usual style is no longer part of the Club, you may have been moved to the closest available one.
From July 2026, loyalty points and discount codes no longer apply to Undie Club subscription payments. They're for one-off store purchases only. Your points are safe and still redeemable in the online store.
Pausing isn't available under the new Undie Club, but if you need a break, you can skip an upcoming delivery from your member portal. Prefer to stop for longer? You can cancel anytime and rejoin whenever you like.
You can cancel anytime from your member portal: log in, open your subscription, and choose cancel. To avoid your next pair, cancel before the 6th of the month (payments run on the 7th).
You've got 30 days from delivery to return or exchange, as long as items are unworn, unwashed and in their original packaging. Items that are Final Sale are not eligible for return or exchange.
Still need a hand? Our customer happiness team is here Mon - Fri, 8.30am - 4.30pm AEST. Email us at support@knobby.com.au and we'll get back to you.
Member Login
Members can now change or cancel their subscription via our new online member portal. Please use the below link for all membership changes.
Postal Address for Returns
PO Box 1585 Mooloolaba QLD Australia 4557