These Club Knobby Rewards Terms & Conditions apply to the loyalty and rewards program operated by Knobby Pty Ltd trading as Knobby.
By joining or participating in Club Knobby, you agree to these Terms & Conditions, together with Knobby’s Website Terms of Service, Privacy Policy, Returns Policy and any additional terms that apply to specific promotions, rewards, offers, vouchers or benefits.
If you do not agree to these Terms & Conditions, you should not join or participate in Club Knobby.
Club Knobby is Knobby’s loyalty and rewards program. It allows eligible members to earn Knobby Points, redeem rewards, access loyalty tiers and receive member benefits.
Club Knobby is provided as a customer benefit. Knobby Points, rewards, reward codes, tier status and member benefits do not have any cash value and do not create any property, financial or ownership rights.
Club Knobby is operated by:
Knobby Pty Ltd
ACN: 642 010 062
ABN: 74 642 010 062
Trading as: Knobby
Postal address: PO BOX 13004, GEORGE STREET, QLD 4003, AUSTRALIA
Email: support@knobby.com.au
Club Knobby is available to individuals who create a Knobby customer account and maintain a valid email address.
Club Knobby is for personal use only. Unless Knobby agrees in writing, the program is not available for wholesale customers, resellers, business purchasing accounts, corporations, associations, groups or customers purchasing for commercial purposes.
Knobby may exclude team members, contractors, suppliers or other related parties from earning or redeeming points where reasonably necessary to protect the integrity of the program.
Only one Club Knobby account is permitted per person. Knobby may merge, suspend or cancel duplicate accounts.
You can join Club Knobby by creating a Knobby customer account or otherwise signing up through an approved Knobby channel.
You are responsible for keeping your account details accurate and up to date, including your email address, birthday and contact details.
To earn and redeem points, you must use the same email address linked to your Club Knobby account.
If there is a dispute about ownership of a Club Knobby account, Knobby may treat the person who controls the email address linked to the account as the account holder.
Members can earn Knobby Points on eligible purchases and selected points-earning actions.
Unless otherwise stated, members earn 1 Knobby Point for every $1 spent on eligible products after discounts and before shipping.
Eligible spend excludes shipping, gift cards, discounts, refunded amounts, cancelled orders, taxes, duties, replacement orders, warranty orders, free products, manually adjusted orders and any other excluded products or charges notified by Knobby.
Points from purchases are added to your account after the relevant order is fulfilled or shipped.
Points from bonus actions, referrals or promotions may take up to 48 hours to appear in your account.
Knobby may correct, reverse or adjust points that have been issued in error, issued due to a technical issue, or issued in connection with an ineligible transaction or activity.
Members may earn points on eligible Undie Club subscription renewals.
Unless otherwise stated, eligible subscription renewals earn 1 Knobby Point for every $1 spent.
Points from subscription renewals are added to your account after the relevant renewal order is fulfilled or shipped.
Subscription points are subject to the same exclusions as other eligible purchases, including exclusions for discounts, shipping, refunded amounts, cancelled orders, replacement orders, warranty orders, free products and other excluded products or charges notified by Knobby.
Knobby may offer bonus points on subscription purchases during selected promotional periods. These offers may be subject to additional terms, including time limits, eligibility requirements, product exclusions or order-type restrictions.
Knobby may award bonus points for selected actions, including creating an account, adding a birthday, writing a product review, following Knobby on social media, referring a friend, downloading an app or participating in other promotional activities.
Current bonus point offers may include:
Bonus point offers may change from time to time.
Knobby may set reasonable limits on bonus points, including one bonus per member, one bonus per account, one birthday reward per year, or other limits designed to prevent misuse, fraud or unintended duplication.
Knobby may require verification before awarding bonus points.
Members may earn referral points where a referred customer successfully completes the referral requirements set by Knobby.
Referral points may be subject to additional conditions, including minimum spend requirements, new customer eligibility, order fulfilment, payment confirmation and restrictions on combining referral offers with other promotions.
Referral points may be withheld, reversed or cancelled if Knobby reasonably suspects self-referral, duplicate accounts, fake accounts, referral spam, refunded orders, cancelled orders or other misuse.
Members can check their points balance and tier status by logging into their Knobby account and accessing the Rewards section.
Knobby will take reasonable steps to keep points balances accurate, but errors may occur. Knobby may correct points balances where points have been added, deducted or displayed incorrectly.
Knobby Points are generally applied automatically to the member account linked to the email address used for the eligible purchase or points-earning activity.
If you believe your points balance, reward, discount, tier status or account information is incorrect, you should contact Knobby as soon as possible.
You may be asked to provide your full name, account email address, order number, date of purchase or activity, and details of the issue.
Where an error has occurred, Knobby may correct your points balance, reward, discount, tier status or account information.
Knobby is not required to apply points, reissue rewards or make account adjustments where the issue is caused by incorrect account details, use of a different email address, expired points, expired rewards, ineligible purchases, customer error, misuse, or a failure to contact Knobby within a reasonable time.
If points from previous purchases or activities are already recorded in your Club Knobby account, those points may be redeemed until they expire, subject to these Terms & Conditions.
Purchases made before joining Club Knobby may be eligible for points where those purchases are linked to the same email address as your Club Knobby account and are still within the applicable points expiry period. Knobby may require proof of purchase before applying points for previous purchases.
Where a reward, discount code or other benefit has been created by redeeming Knobby Points, members are responsible for using that reward before it expires. Knobby may, but is not required to, reissue, replace or restore lost, expired or unused rewards, unless required by law.
Members can redeem Knobby Points once they have enough points for an available reward.
Rewards may be made available at checkout, through the Rewards section of a member account, or through another redemption method approved by Knobby.
The standard redemption rate is:
Knobby may also offer percentage-based rewards, including rewards such as a 20% discount, and may set separate points requirements, minimum spend, product exclusions, usage conditions and expiry periods for those rewards.
Reward codes, discounts or other rewards created by redeeming Knobby Points are valid for 90 days from the date they are created, unless a different expiry period is clearly stated at the time the reward is offered or created.
Once points are redeemed for a reward, those points are deducted from your points balance and cannot be reversed back into your account, except where Knobby agrees or where required by law.
Points and rewards are not redeemable for cash, gift cards, credit notes or any other cash equivalent.
Points, rewards, reward codes, discounts, tier status and member benefits cannot be sold, transferred, assigned, exchanged, inherited or combined between accounts unless Knobby agrees in writing.
Reward codes may be used on eligible one-time purchases through the Knobby online store.
Only one discount code may be used per order unless Knobby’s checkout or customer support team allows otherwise.
Reward codes may not be available with all products, sales, bundles, subscriptions, gift cards, free gifts, automatic discounts, promotional offers, limited-release products or other excluded items.
Knobby may apply product, order, channel, location or promotion-specific restrictions to reward codes.
Reward codes, discounts or other rewards may be used on eligible Undie Club subscription renewal payments where made available by Knobby.
To apply a reward to a subscription, members must redeem and apply the reward using the redemption method made available by Knobby, which may include checkout, the Rewards section, the subscription portal or another approved method.
A reward applied to a subscription applies to a single subscription payment only, unless Knobby states otherwise.
If a reward is applied after a subscription payment has already processed, it may not apply until the next eligible renewal.
Rewards may not be available for all subscription products, plans, renewals, prepaid subscriptions or promotional subscription offers.
Knobby’s checkout may only allow one discount code per order.
Members who have multiple unused reward codes may contact Knobby to request that codes be manually combined. Knobby may approve or decline code combinations depending on system limitations, eligibility, promotional restrictions and account history.
Combined reward codes may be subject to their own expiry date, minimum spend, product exclusions and usage conditions.
If an order is cancelled, refunded or partially refunded, Knobby may reverse, cancel or adjust any points earned from that order.
If a reward code was used on an order that is refunded or cancelled, Knobby may return points to your account, issue a replacement reward, leave the reward as used, or otherwise adjust the account depending on the circumstances and any legal requirements.
Where a partial refund is issued, Knobby may adjust points or rewards proportionately.
Nothing in these Terms & Conditions limits your rights under the Australian Consumer Law or any other rights that cannot lawfully be excluded.
Knobby Points expire 12 months after they are earned, unless Knobby states otherwise.
Once points expire, they cannot be redeemed or reinstated unless Knobby agrees or where required by law.
Reward codes expire separately from points. Once points are redeemed for a reward code, that reward code is valid for 90 days from the date it is created, unless a different expiry period is clearly stated at the time the reward is offered or created.
Expired reward codes, discounts or rewards cannot be used, refunded, exchanged for cash or converted back into Knobby Points, unless Knobby agrees or where required by law.
Club Knobby has the following loyalty tiers:
Tier eligibility is based on eligible spend and/or activity within the period determined by Knobby.
Current tier benefits may include:
Tier benefits, spend thresholds and eligibility rules may change from time to time.
Where a change materially disadvantages members, Knobby will take reasonable steps to provide notice, unless the change is required sooner for legal, technical, fraud prevention, security or operational reasons.
The current tier thresholds are:
Tier eligibility is assessed over a rolling 12-month period starting from the date you join Club Knobby and resetting each year on your Club Knobby anniversary date.
Tier status may take time to update after an eligible purchase or activity.
If an order used to qualify for a tier is cancelled, refunded or adjusted, Knobby may adjust your tier status.
To maintain your tier, you must meet the applicable tier spend threshold during each 12-month membership period. If you do not meet the required threshold during that period, your tier may be adjusted at the start of your next 12-month membership period.
For clarity, your Club Knobby joining date is the date your Club Knobby account is created or the date Knobby otherwise records you as having joined the program.
Some Club Knobby orders may be eligible for free or discounted shipping benefits.
Free shipping applies to eligible Undie Club subscription orders, subject to Knobby’s shipping terms, delivery availability and any exclusions notified by Knobby.
For one-time Shop orders, free shipping is only available to members with Platinum status, unless Knobby states otherwise as part of a separate promotion.
Shipping benefits may be limited by country, delivery method, minimum spend, product type, order type, carrier availability, remote delivery areas or promotional period.
Free shipping benefits do not apply to one-time Shop orders for Bronze, Silver or Gold members unless Knobby states otherwise.
Knobby may temporarily suspend or modify shipping benefits during peak periods, carrier delays, operational disruptions, technical issues or events outside Knobby’s reasonable control.
Members may receive birthday points or birthday rewards where they have provided their birthday details and meet the relevant eligibility requirements.
Birthday rewards are limited to one per member per year.
Knobby may require birthday details to be added a minimum period before the birthday date to qualify for that year’s birthday reward.
Birthday rewards may be subject to expiry dates, minimum spend requirements, product exclusions and restrictions on combining with other offers.
Knobby may decline, suspend or reverse birthday rewards where it reasonably suspects false information, duplicate accounts or misuse.
Knobby may award points for eligible product reviews, social media follows, likes or other brand engagement activities.
Points for reviews may depend on the type of review, verification, content requirements, moderation and platform availability.
Knobby may decline or remove points for reviews or engagement that are fake, misleading, duplicated, incentivised in a way not disclosed, offensive, unlawful, irrelevant or inconsistent with Knobby’s published requirements.
Knobby may require members to remain connected to, subscribed to or following the relevant platform for a reasonable period before points are awarded.
Knobby may use third-party technology providers, including loyalty, review, referral, email, SMS, ecommerce, subscription, payment and customer support platforms, to operate Club Knobby.
These providers may help Knobby manage member accounts, points balances, reward codes, referrals, product reviews, loyalty tiers, program communications, customer records and related customer service.
Members may need to be logged into their Knobby customer account to view points, redeem rewards or access some Club Knobby features.
Knobby remains responsible for Club Knobby and will handle personal information in accordance with its Privacy Policy and applicable privacy laws.
Knobby may contact you about Club Knobby by email, SMS, account notification, app notification or other communication channels you have agreed to use.
These communications may include points updates, reward notifications, tier updates, birthday rewards, member offers, program changes and account-related information.
Where communications are marketing communications, Knobby will handle them in accordance with applicable laws, including consent and unsubscribe requirements.
If you unsubscribe from marketing communications, Knobby may still send you non-marketing communications relating to your account, transactions, rewards, program changes, customer service issues or legal notices.
Unsubscribing from marketing may affect your ability to receive some Club Knobby offers, promotions, birthday rewards or member benefits.
Knobby collects and uses personal information to operate Club Knobby, manage member accounts, track points, issue rewards, process referrals, provide tier benefits, personalise offers, detect misuse and communicate with members.
This may include your name, email address, phone number, birthday, order history, rewards activity, referral activity, account details, marketing preferences and interactions with Knobby.
Knobby will handle personal information in accordance with its Privacy Policy.
Knobby may suspend, cancel, audit or adjust a member account, points balance, tier status, reward code or benefit where it reasonably suspects:
Knobby may also reverse points or rewards that were issued in error.
If Knobby suspends or cancels an account for suspected misuse, points, rewards and benefits linked to that account may be cancelled, subject to any rights you have under law.
Knobby may update, suspend or end Club Knobby, including points earn rates, redemption values, reward options, tier thresholds, tier benefits, expiry rules and eligibility requirements.
Where a change materially disadvantages members, Knobby will take reasonable steps to provide advance notice.
Knobby may make changes without advance notice where reasonably necessary for legal, security, fraud prevention, technical, system or operational reasons.
Knobby will not use this clause to exclude, restrict or modify any rights you have under the Australian Consumer Law.
Knobby will take reasonable steps to keep Club Knobby available, but the program may be unavailable from time to time due to maintenance, system issues, third-party platform issues, checkout issues, app issues or circumstances outside Knobby’s reasonable control.
Knobby is not responsible for delays, errors or unavailability caused by third-party platforms, payment providers, loyalty software, shipping providers or customer account settings, except to the extent required by law.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.
If you are entitled to a remedy under the Australian Consumer Law, these Terms & Conditions do not limit that remedy.
To the maximum extent permitted by law, Knobby is not liable for any loss arising from:
This clause does not limit any rights you have under the Australian Consumer Law.
You may stop participating in Club Knobby at any time by contacting Knobby or using any account cancellation option made available by Knobby.
If your Club Knobby membership is cancelled, unused points, rewards, reward codes, tier status and member benefits may be cancelled, unless Knobby agrees otherwise or where required by law.
Cancelling your Club Knobby membership does not automatically cancel your Knobby customer account, subscription account or marketing preferences unless stated or requested separately.
These Terms & Conditions are governed by the laws of Queensland, Australia.
The parties submit to the non-exclusive jurisdiction of the courts of Queensland, Australia.
For questions about Club Knobby, points, rewards or tier status, contact: support@knobby.com.au